Information
Terms of sale
Terms applicable to orders.
PISTONS CLUB
Article 1 — Purpose and scope
These Terms and Conditions of Sale set out the rights and obligations of PISTONS CLUB and its customers for the online sale of miniature engine model kits sold on the PISTONS CLUB website.
Placing an order on the website implies acceptance of these Terms, which the customer can read before finally confirming their purchase.
These terms apply to orders placed by consumers, subject to the mandatory legal provisions applicable in their country of residence.
Article 2 — Products and features
PISTONS CLUB offers miniature engine model kits for car, mechanics and model-making enthusiasts.
These products are intended exclusively for assembly, demonstration and display.
They are in no way designed to be installed in a real vehicle or to power a car.
The essential features of each product, including its dimensions, contents and technical specifications, are shown on its product page.
Customers are invited to read this information carefully before ordering.
Article 3 — Prices and taxes
Product prices are shown in the currency selected by the customer and confirmed when the order is placed.
The total amount payable, including shipping costs and applicable taxes collected at checkout, is shown before the purchase is finally confirmed.
Depending on the destination country, customs duties, import taxes or additional administrative fees may be charged by local authorities. When they are not collected with the order, these costs are payable by the customer, subject to applicable law.
PISTONS CLUB reserves the right to change its prices at any time. However, products are invoiced at the prices in force when the order is confirmed.
Article 4 — Order and payment
The customer selects the desired products and adds them to their cart.
Before confirming the order, they can check the selected items, their quantities, the delivery details and the total amount payable.
The order becomes final once payment has been validated and PISTONS CLUB has confirmed its acceptance.
Accepted payment method: bank card.
Transactions are processed through a secure payment system.
PISTONS CLUB reserves the right to refuse or cancel an order for a legitimate reason, in particular suspected fraud or a payment incident, within the limits permitted by law.
Article 5 — Product availability
Products are offered for sale while stocks last.
If a product is out of stock or unavailable after the order has been confirmed, the customer will be informed as soon as possible.
If the order cannot be fulfilled, PISTONS CLUB will immediately issue a refund for the unavailable products.
The refund will be made to the payment method originally used for the purchase.
Refund processing time: immediate.
This time refers to PISTONS CLUB initiating the refund. The time it takes for the funds to appear in the customer's account depends on their bank and is not included in this commitment.
Article 6 — Preparation, dispatch and delivery
PISTONS CLUB undertakes to prepare orders and hand them to the carrier within a maximum of 24 hours after payment is confirmed, except in exceptional circumstances beyond its control.
This time refers exclusively to the preparation and dispatch of the order. It is not a commitment to deliver within 24 hours.
Delivery times depend in particular on the carrier, the destination and any customs formalities.
Delivery methods, estimated times and shipping conditions are detailed in the Shipping policy, available on the website.
In the event of late delivery, the customer has the rights provided by applicable regulations.
Article 7 — Right of withdrawal, returns and refunds
In accordance with applicable regulations, consumers who have the statutory right of withdrawal have 14 days from receipt of their order to notify their decision to withdraw, without having to give a reason.
Return arrangements are detailed in the Returns and refunds policy available on the website.
This policy sets out in particular the conditions regarding original packaging, the presence of all parts and accessories, return costs and refund times.
Return costs relating to a withdrawal are payable by the customer. PISTONS CLUB provides a return label whose cost, communicated in advance, is deducted from the refund in accordance with the applicable conditions.
PISTONS CLUB undertakes to initiate the refund within 72 hours of receiving and checking the returned parcel, without prejudice to mandatory legal deadlines.
The consumer's statutory rights, in particular regarding withdrawal and guarantees, remain fully applicable.
Article 8 — Legal guarantees
Products sold by PISTONS CLUB benefit from the legal guarantees provided by applicable regulations.
Legal guarantee of conformity: 2 years from delivery of the product, in accordance with the French Consumer Code, where applicable.
This guarantee allows the consumer to request that a product with a lack of conformity be brought into conformity, under the conditions provided by law.
The customer also benefits from the legal guarantee against hidden defects, in accordance with the applicable provisions of the French Civil Code.
These guarantees apply independently of the 14-day right of withdrawal and cannot be removed or limited by these Terms.
For any guarantee request, the customer can contact customer service at the following address:
Article 9 — Liability and use of products
The miniature engine model kits sold by PISTONS CLUB are intended for assembly and display.
The customer must follow the assembly instructions, safety recommendations and any age restrictions shown on the product page or in the instructions.
PISTONS CLUB cannot be held liable for damage resulting from use that is clearly contrary to the product's purpose, subject to mandatory legal provisions.
This clause does not limit the consumer's rights under the legal guarantees or liability provided by law.
Article 10 — Customer service
For any question about an order, a product, a delivery, a return or a guarantee request, PISTONS CLUB customer service is available at the following address:
Our team undertakes to review requests carefully and to provide an appropriate answer as soon as possible.
Article 11 — Personal data
Personal data collected in connection with orders is processed to manage them, handle payment and shipping, and follow up the customer relationship.
Customers have the rights provided by applicable data protection regulations.
Article 12 — Governing law and disputes
These Terms are governed by French law, subject to any more protective mandatory provisions applicable to consumers residing in other countries.
In the event of a problem with an order, the customer is invited to contact PISTONS CLUB first at contact@pistonsclub.com to seek an amicable solution.
Where French regulations apply, consumers may use a consumer mediation service free of charge, in accordance with the legal provisions in force.
If no amicable solution is found, the dispute may be brought before the competent courts in accordance with the applicable rules.
PISTONS CLUB
Engineering. Passion. Precision.
Contact: contact@pistonsclub.com