Information
Returns and refunds policy
Withdrawal, returns and refunds.
At Piston Club, customer satisfaction matters a great deal to us. If your order doesn't suit you, you have 14 days from receipt of your parcel to exercise your right of withdrawal, in accordance with applicable regulations.
1. Return conditions
To make a return, the following conditions must be met:
- The return request must be made within 14 days of receiving the order.
- The product must be returned in its original packaging.
- The product must be complete, with all its parts, accessories, components and assembly instructions.
- No part may be missing.
- The product must not have been damaged by handling beyond what is necessary to establish its nature, characteristics and proper working.
Important: any product returned incomplete, damaged or without its original packaging may have its refund reduced by the loss of value actually observed, within the limits permitted by applicable regulations.
However, the absence of the original packaging cannot automatically cancel the statutory right of withdrawal.
2. Return procedure
To request a return, please contact our customer service at the following address:
Your request must state:
- Your order number.
- Your first and last name.
- The email address used for your order.
- The product(s) concerned by the return.
Once we receive your request, our team will send you the necessary instructions and a return label provided by Piston Club.
The product must be carefully packed to avoid any damage in transit.
You have 14 days from notifying us of your decision to withdraw to send the product back to us.
3. Return costs
Return costs are payable by the customer.
To make the process easier, Piston Club provides a return label for shipping the parcel.
The amount of the return costs will be communicated to the customer before this label is used.
These costs will be deducted directly from the refund amount, subject to applicable legal provisions.
If the product is defective, non-conforming, or if an order preparation error is attributable to Piston Club, return costs will be covered in accordance with the applicable legal guarantees.
4. Inspection of the returned product
When we receive the parcel, our team will inspect the product.
This inspection covers in particular:
- The presence of all parts and components.
- The presence of accessories and instructions.
- The general condition of the miniature engine.
- The condition of the original packaging.
- The absence of abnormal damage.
If parts are missing or the product shows damage caused by excessive handling, the refund may be reduced by the justified loss of value.
Any deduction will be communicated to the customer.
5. Refund terms
After receiving and checking the returned parcel, Piston Club undertakes to initiate the refund within 72 hours, provided the applicable return conditions are met.
The refund will be made to the payment method originally used for the order.
The amount refunded will correspond to the sums due for the return, after deduction of:
- The applicable return costs.
- Any justified depreciation of the product.
Under the statutory right of withdrawal, the initial delivery costs are also refunded in accordance with applicable regulations, up to the cost of the cheapest standard delivery offered.
The refund will be initiated by Piston Club within the stated 72 hours. However, the time it takes for the funds to appear in your bank account depends on your bank or payment provider.
In accordance with applicable regulations, the refund is made no later than 14 days after notification of withdrawal. Piston Club may withhold the refund until it has received the product back or proof that it has been sent, whichever comes first.
6. Damaged, defective or non-conforming products
If you receive a product that is damaged, defective or doesn't match your order, please contact our customer service at:
Please state your order number and, if possible, attach photos showing the problem.
Our team will review your request and offer you a suitable solution in accordance with the applicable legal guarantees.
Rights relating to defective or non-conforming products remain independent of the conditions of the 14-day right of withdrawal.
7. International orders
Piston Club sells its products to customers internationally.
Return arrangements may vary depending on the delivery country, in particular regarding shipping costs, customs formalities and consumers' statutory rights.
Mandatory legal provisions applicable in the consumer's country prevail over these conditions where they offer additional protection.
8. Contact and support
For any question about a return, a refund or an order, our customer service is here to help.
Email address: contact@pistonsclub.com
You can also contact us via the contact form available on our website.
We are committed to handling every request with care and professionalism.
PISTON CLUB
Engineering. Passion. Precision.