Information
Shipping policy
Dispatch, zones, estimated times and costs.
At PISTONS CLUB, we do everything we can to offer you a simple, fast and transparent shopping experience, from order confirmation to delivery.
1. Order preparation and dispatch
Dispatch within 24 hours maximum.
All orders are prepared and handed to the carrier within a maximum of 24 hours after payment confirmation.
This time covers the preparation and dispatch of your order. It is not a guarantee of delivery within 24 hours.
Exceptional circumstances, including public holidays, logistics disruptions or events beyond our control, may cause delays. In that case, we will do our best to keep you informed.
2. Shipping zones
PISTONS CLUB currently delivers to the following destinations:
- France
- United Kingdom (UK)
- United States (USA)
Available destinations are confirmed when you place your order.
3. Shipping costs
Shipping is completely free on all orders, whatever their value, to the destinations served.
No minimum purchase amount is required to benefit from free shipping.
For international deliveries, import taxes, customs duties or administrative fees may however be charged by local authorities. These possible fees are not shipping costs charged by PISTONS CLUB and may remain payable by the recipient when they are not included in the price paid.
4. Estimated delivery times
The usual estimated delivery time is 3 to 5 business days after your order is dispatched.
This time is indicative and may vary depending on the destination country, the carrier and any customs formalities.
Business days are generally Monday to Friday, excluding public holidays.
PISTONS CLUB does everything it can to meet the announced times. However, circumstances beyond our control may cause transport delays.
Consumers' legal rights in the event of late delivery remain fully applicable.
5. Carrier partners
To ensure a reliable delivery service, we work with several well-known carriers:
- Colissimo
- Mondial Relay
- UPS
The carrier used is selected according to the destination, the characteristics of the parcel and the delivery options available.
6. Order tracking
As soon as your order is collected by the carrier, a shipping confirmation email containing your tracking link is sent to you at the address provided at purchase.
This link lets you follow your parcel and the different stages of its delivery.
It may take some time before the carrier activates the first tracking information.
7. Delays or delivery problems
If your parcel is unusually late, if the tracking information is not updated, or if you have a problem with delivery, our customer service is here to help.
Contact us at:
Please include your order number to help us handle your request.
We will carry out the necessary checks with the carrier to offer you a suitable solution.
8. Damaged parcel or incomplete order
If your parcel arrives damaged or an item is missing, please contact our customer service as soon as possible.
If possible, please attach photos of the parcel, its contents and the shipping label to help us handle your request.
Each case will be reviewed in accordance with the applicable legal guarantees.
9. Customer service
For any question about the preparation, dispatch or delivery of your order, you can contact our team:
Email: contact@pistonsclub.com
We do everything we can to ensure a reliable and satisfying delivery experience.
PISTONS CLUB
Engineering. Passion. Precision.